Apple Podcasts App

Customer support for listeners

Starting in early May, channels and subscriptions will be available to anyone in the Apple Beta Software Program. This means they’ll be able to view published shows, purchase subscriptions, and listen to subscriber audio.

Learn more about the beta

If a listener reports any issues with your podcast on Apple Podcasts, direct them to Customer Support. Issues may include problems with playback, content availability, and subscriptions. This Apple team will help resolve the issue directly with the listener.

Check your podcast status in Apple Podcasts Connect to confirm your content is available and there aren’t any issues. Apple will contact you for show-, channel-, and subscription-related issues.

If you are seeking support for a podcast in your Apple Podcasts Connect account, contact us.