Customer support for listeners
If a listener reports any issues with your podcast on Apple Podcasts, direct them to Customer Support. Issues may include problems with playback, content availability, and subscriptions. This Apple team will help resolve the issue directly with the listener.
Check your podcast status in Apple Podcasts Connect to confirm your content is available and there aren’t any issues. Apple will contact you for show-, channel-, and subscription-related issues.
If you are seeking support for a podcast in your Apple Podcasts Connect account, contact us.