Reporting issues in Apple Podcasts or Apple Podcasts Connect

Apple Podcasts offers support to listeners and podcast creators for all types of issues.

Feedback

Podcast creators and listeners can send feedback or concerns about specific podcasts to Apple through Report a Concern. All feedback is read by our teams, however, we are unable to respond to each submission individually.

To report a concern, go to a show in Apple Podcasts, tap the ellipses (...), and tap Report a Concern.

Customer support for listeners

If a listener reports any issues with your podcast on Apple Podcasts, direct them to Customer Support. Issues may include problems with playback, content availability, and subscriptions. This Apple team will help resolve the issue directly with the listener.

Partner support for podcast creators

If you are a podcast creator and encounter a technical issue in Apple Podcasts or Apple Podcasts Connect, take a moment to review our troubleshooting articles for helpful ways to address common situations.

If you need help managing your account, have more questions, or continue to experience issues, reach out to our Partner Support team through contact us.

Gather troubleshooting information

In some situations, you may be asked to provide logs, reproducible test cases, and other information to help Apple investigate and diagnose reported issues.

Apple Podcasts

For issues in Apple Podcasts, follow these instructions to collect debugging data to include in your report:

1. Open Safari on your iPhone, iPad, or Mac.
2. Type pcast://debug and tap Go or press the Return key.
   
3. Apple Podcasts will launch with debug information collected.
   
4. Tap or click Share Debug Data.
   
5. Email the data to yourself and attach the screenshot and zip file to your report.
   

Sysdiagnose files include more comprehensive diagnostics required for many investigations. Find the instructions below:

• iOS sysdiagnose logging instructions
• Mac sysdiagnose logging instructions

Apple Podcasts Connect

For issues in Apple Podcasts Connect, it’s helpful to provide a HAR file. This file helps to identify issues with website performance.

1. Open Safari and go to the Develop menu. If you don’t see the Develop menu, follow the instructions from the Safari User Guide.
2. Select Show Web Inspector.
   
3. Click the Network tab. You must keep it open while you reproduce the issue.
   
4. Reproduce the issue while the network requests are recorded.
   
5. Click the Export icon and save the HAR file.
   
6. Attach the HAR file to your email or support case for further investigation.